Terms of Service

Golf Labs is a golf coaching platform with two parts: a dashboard for coaches to run an academy, and a mobile app for players to log rounds and follow a plan. Golf Labs is provided as-is while we continue to build it out.

A coach creates an account and an academy. Players join by invitation from their coach, by a join link the coach shares, or by asking through the coach's public booking page — a coach always decides who is on their roster. You are responsible for keeping your login secure and for the activity under your account.

An academy can invite and manage its full roster. We may adjust limits with notice.

A player under 18 may use Golf Labs with the permission of a parent or guardian, and their coach is responsible for having that permission. A parent or guardian who agrees to a junior using Golf Labs is responsible for that account alongside them. How we handle a junior's details, and a guardian's, is set out in our privacy policy.

Use Golf Labs for genuine coaching and play tracking. Do not attempt to break, overload, or reverse engineer the service, upload unlawful content, or use it to access data that is not yours. We may suspend accounts that abuse the service or put other users at risk.

Rounds, stats, notes, and plans you enter remain yours. You grant Golf Labs the permission needed to store and process that content so the product can work for you and your academy. We do not sell your content or use it for advertising.

A lesson is an agreement between a player and their coach. The coach sets what they teach, when, where, and what it costs. Golf Labs is the software they use to arrange it — we are not a party to that agreement, we do not employ or vet coaches, and we are not responsible for the coaching itself.

Prices shown in Golf Labs are the coach's own. Where your coach has switched card payment on, you can pay in the app: the card is handled by your coach's own payment provider, on your coach's own merchant account, and the money goes straight to them. Golf Labs never receives it, never holds it, and takes no cut of it. Where your coach has not switched it on, you pay them directly in whatever way the two of you arrange and they record it here.

A payment you make in the app is a payment to your coach. If you ever dispute a charge, that is between you, your bank and your coach, because the charge was taken on their merchant account and not on ours. We can help you find the record of it; we cannot reverse it.

Coaches do not pay Golf Labs to use it at the moment. If that changes we will say so well in advance. We do not charge players anything.

Some academies run on lesson credits. A credit is one lesson — it is a count of lessons, not an amount of money, and it does not expire. Your coach adds credits to your account to record lessons you have paid them for, and booking a lesson uses one.

Because credits are held by your academy rather than by us, what happens to unused credits is between you and your coach. If you leave an academy or it closes, ask your coach directly.

If you bought credits by card in the app, your coach can refund you from inside Golf Labs and the money goes back to the card you used, minus any credits you have already spent. That is your coach's decision to make and their money to return: Golf Labs never received it, so we cannot refund it ourselves.

Each coach sets how much notice they need to cancel or move a lesson. Cancel within that window and your credit comes back automatically. Outside it, the lesson stands unless your coach decides otherwise — the app will tell you your coach's window when it applies.

Whether money is returned is your coach's decision, not ours, for the same reason as above: they took the payment. A returned credit and a returned payment are separate things.

You can leave at any time. A coach can delete their academy, which removes its data and detaches its players. A player can leave an academy or delete their account from the app. Deletion removes the associated data as described in the privacy notice; some records may persist briefly in backups before they age out.

Leaving does not settle anything you owe your coach or anything they owe you — that stays between you.

Because Golf Labs is actively developed, features may change and the service may occasionally be unavailable. We provide it without warranties, and to the extent the law allows, our liability is limited. We may update these terms; material changes will be communicated before they take effect.

Questions about these terms? Email [email protected].